Had phone line for 20+ years with AT&T. Had home phone removed as it was not being used and was not working. We had been told 3 times by the original person that there would be no interruption in internet service and later was told several times that it would be corrected. Later we were told the Internet was hooked to it and they had to reset everything. (they left my business phone line, fax line going ). Wednesday of last week, 6.22.11 was the first date I was not able to use internet in the home that I rely on for business. I requested service from AT&T on Wednesday 6.22.11. They talked and I listened and then I had to call back many times as it was not working.
I called back on Thursday and Friday and Monday and Tuesday with no resolution to date. Friday a technical person was to have come out and did not. On Monday 6.27.11, after I called and explained again a tech came out and placed a splitter on phone line for internet stating that that was the DSL line. Modem then showed up as Ethernet was green as was DSL. I could still not get into internet. 3 more calls on Tuesday to get internet going with me telling all the different service people the same story and was finally told not to be upset and that it was a connection problem again and would need a techinical person to come out again between noon and 4 pm. I cannot tell you how many business hours lost, had to take off three days for tech support that was to come out and still nothing. It is now 6.28.11.
After my call again this morning and was told another tech is coming out as it seems to be wired wrong. I lost business for 5 days. missed days 3 staying around waiting for technical person and worry over being laid off because of this. I was told today that I may have to pay if this is not fixed on the outside. I am so upset with AT&T, their initial phone answering machine which is irritating mechanical machine that only made me angrier and did not apply to most of what I wanted. I told my story at least 7 times to service people, tech people, testing people and they basically did not care or I would have got resolution. I am tired to repeating myself and stating same issues over and over again , of telling my employer this is the day and having it go bust.
