My wife and I have been an AT&T wireless customer since the release of iphone 3GS. For this period of over 2 years, we had terrible reception causing missing and dropped calls for both lines. At our house, we can’t receive most calls. Upon the introduction of iphone 4S, we decided to switch. Before the termination(a couple of weeks prior to our billing cycle end date 25th of the month), I called AT&T regarding prorating the last month’s charges. Initially, the CS rep told me I had to pay for the complete month even if I cancel before the billing cycle.
I told him that it does not make sense that I have to pay for the days that I’m not longer an AT&T customer and specially having to endure poor service for over 2 years. He checked with his supervisor and informed me that a final bill will be generated upon cancellation with prorated charges.
On Nov 4th 2011, I called AT&T to cancel my wife and my lines. The CS Rep again told me that I had to pay for the entire months. Then I repeat the same conversation and told him I had called previously and was informed the final bill will be prorated. After talking to the supervisor, he told me that the charges will be prorated for my wife and my line. However, I can leave my son’s line(additional line) and only pay $9.99 for the remaining of the bill cycle.
On Nov 9th 2011, I called to cancel my son’s line as well. Again I had to go through the same conversation regarding the prorated charges and the rep finally informed me the final bill will be prorated for all the lines.
On Dec 28th 2011, I decided to call AT&T since I still have not received my last bill. The CS rep again informed me I had to pay for the entire month. We went through the same conversation and pointed out to her that I had 3 previous called to AT&T regarding this issue. However, she refuses to accept that citing there is no prorating last month for pre paid customer. This completely does not make sense to penalize good standing customer that paying for the bill on time either month. I told her that I will only pay for the 10 days of usage for my wife and my lines and 15 days for my son’s line.
I would like to see if others have experience similar issue. I plan to file formal compliant to PUC for this unfair business practices and poor customer service. I will also send this same post to AT&T via email and US postal mail customer service as well.
Are You Upset At A Business?
Click Here to Submit a Complaint
Customers found this page searching for
- at&t prorated final bill
- att uverse final bill
- does at&t prorated final bill
- at&t final bill prorated
- at&t prorated cancellation
- att prorated charged are rediculous
This is actually addressed in the pre paid Terms of Service. Any unused balance on pre paid plans is forfeited.
-
The Terms of Service can be found at : http://www.wireless.att.com/cell-phone-service/legal/index.jsp?q_termsKey=prepaidPlanTerms&q_termsName=GoPhone+Plan+Terms
I had the same issue with AT&T over-bill the last month. On top of that, I paid some upgrade fee to get an iPhone 4S, but only kept it for a couple of weeks before I decided to switch to another carrier due to the poor reception in my area. AT&T not only kept the un-used portion of the monthly charge, but also kept the one-time upgrading fee for the iPhone 4S which I returned within 30 days! I am planning to file my complaint with all relevant departments / consumer protection agencies for this unlawful business practice, If anyone wants to initiate a class action lawsuit,
I am all for it!
Exactly what happened to me. I’m all in for class action. This is unfair business practices. I’ve been with ATT for 20 years and would have considered going back if not for this type of corporate behavior. No transparency! Why are they charging for a service that I did not receive?
Today I moved my cell service to PureTalk and called ATT to make sure my acct was canceled, They gave me the same run around too, telling me they don’t prorate until I ask for a supervisor, and at that point, they say that they WILL prorate the bill. She said they’d be calling me on 6/8 when the next billing cycle starts. I’ll be calling them if I don’t hear. Why on earth would we pay for something that we didn’t use. It makes no sense.
YES this happened to my girlfriend over DSL! they said they would give her the discount all FOUR times calling. first time: nothing happened after request to cancel. second time: refund granted but not given. TWO MORE months of charges placed back-to-back with no service in between (same month). third time: refund granted on those two overcharges. NO original prorate. fourth time: stated refund of around 35 dollars. NO refund, but a $6 charge. HOURS wasted to get charged instead of refunded. let’s hope this is just a delay in the refund posting and that around $43 dollars is waiting to be refunded. I’ll try and post with results, but I have to say three CS calls to get what is due for a prorate is absurd and a gross waste of time, I will never again use AT&T and I will discourage anyone using their services to cease. Poor customer service in a time when so much money is given for so little. It’s a shame.