It has been about a year and a half since I contacted AT&T to partake in their promotional ad for a $14.95 DSL internet special. I called AT&T on November 15, 2010 to be included in this special, and was told that special installations would have to be done before the special could take place. I scheduled an appointment for this installation on November 19, 2010 and received excellent service from the serviceman. However, it became obvious that after three months, AT&T failed to honor that special DSL rate.
When I received my February 2011 statement, I saw that the bill reflected such a high rate I decided to call to find out why there was such an increase from the previously quoted promotional rate. After talking to at least seven (7) different representatives and being placed on hold for as much as 10 to 15 minutes at a time, I was told there was no record of my every being given the special. In fact, there was no record of any serviceman being dispatched to my home for DSL service installation.
Although I have expressed my dismay regarding the decision that there was no record of the November 2010 promotional offer, I was willing to accept another offer with some type of credit for the error ($19.95). Several representatives told me they could not offer any credit from the previous error because there was no record of my request. Also, I was told that AT&T did not expect so many customers to try to take advantage of this offer, so they did not have the staff necessary to man this offer.
After several calls, I was told that the situation was being looked into, and someone would get back with me shortly. I have tried to contact someone/anyone regarding this situation for over a year now, but to no avail. I just wanted to let AT&T know that I needed to work out a plan with them that I could better afford. Nonetheless, I kept getting charged whatever AT&T wanted to charge me and no offer to work with me regarding these charges.
I have been a valued customer for over nine years now, and would like to have AT&T contact me to work out some type of credit arrangements to continue my phone service. The land phone service has been discontinued because of the DSL dispute.