Be aware of incompetent employees at cellular retail stores of ATT Wireless that are not well trained and/or have the appropriate information to provide consumers. As a 7 year customer, I recently signed up for 2 more years contract and got the new iphone 4G. As previous customer I always paid for phone insurance $5 a month for old cell phone. As I got my new iphone and signed the 2 yr extension and paid $200, I was told by the incompetent store employee that these phones did not carry an insurance plan. Not sure if these are the new business practices used by ATT Wireless to take your money now.
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