My neighbor dropped off a prescription at the CVS on Hollywood Way and Verdugo St in Burbank,Ca. (store # 9795 )last week and was told by the pharmacist that she didn’t have enough to fill that prescription,my neighbor asked if she could call one of the other CVS stores to get some more to complete the prescription and was told “no,and if I could it would take a week to get it in”. My neighbor had to go back to her Doctors office ( which generated another DR. visit co-pay of $95 dollars and additional lost time and money at work which her boss didn’t appreciate either).
When she got back to the pharmacy with the new prescription there was a male pharmacist there and when my neighbor turned in the new prescription for the lesser amount ,she was told that she already had a prescription waiting for her with the original amount. When my neighbor complained to the store Manager she was told that they have had a lot of complaints about that pharmacist but it’s difficult to get people to cover that shift so they put up with it. What the HELL kind of an attitude is that to have in a store Manager,and especially in a pharmacist who has to deal with peoples health and maybe even their life.
I think your Human Resources Dept needs a MAJOR shake up,if they are going to hire people like this they need to be FIRED and CVS needs to have their license pulled effective immediately.