Horriable Customer Serice in WHITE HOUSE TN Pharmacy… So this past Thursday I was Brave enough to try to get my medication from my local Walmart. I say brave enough cause it seems on some days that ALL the pharmacy people at my Walmart DO NOT WANT TO HELP CUSTOMERS> Feb 11 I was confused about a co-pay. Was real sick and DR ordered me some meds. Instead of trying to help me and listen to my concern I was hushed….JAN 12 Went with a friend to get her meds.
We stood there and stood there while a pharmacy worker put on bags. WE stood there and stood there…at one point my friend looked at me and said” what the heck” I said welcome to the White House Tn pharmacy. Finally the girl came over without a smile or a hello and took care of us even tho you could tell she did’nt want to.. So Thursday..I ordered my refill online to be picked up at 1pm.. Walked in there was a lady standing at the drop off with a Pharmacy tech on the phone…walked around to the pick up asked for my meds. Stood there and stood there and stood there and stood there…
Pharmacist looked up and said “we will be right with you” mind you there was a pharmacist. and four tech’s working…Finally a lady asked what I wanted…Gave her my information…was told my meds was not ready yet…I then tried to hand her my new scripts and was told ” YOU WILL HAVE TO GO STAND IN THE OTHER LINE” I said “REALLY, that lady has been standing there with the tech who is on the phone with her insurance and instead of helping me you want me to go stand in another line REALLY”. She just looked at me…I put my hand out with my prescription and said ” TAKE MY PRESCRIPTIONS” She then RIPPED my prescriptions out of my hand a stomped away. Not asking when I would like for it to be picked up or nothing. I stood there shocked…
I walked over to the customer service as I have done in the past when I have felt I was being treated wrongly by the pharmacy. of course the Mangers say ” well there is really nothing we can do, the are separate from us” I then walk back over to the pharmacy and get the meds I had ordered..I tried to walk out but was chased down by a guy asking if he can talk to me..He was from the Springfield store and was called in to find out what the heck is wrong with the Pharmacy at my store.
Basically he was having to spy on them to find out why the pharmacy is so unorganized. I left my name and number with the store manager who was suppose to give it to someone who has authority over the Pharmacy since the store manager can’t do anything when there is a problem in the pharmacy.. I also was advised y the man that chased me down to call the 800 number…PS Still waiting on that call and waiting and waiting and waiting..I guess people need to know that the Pharmacy at Walmart WILL NOT be held accountable for anything their staff does or say’s to customers. So if you Don’t want to feel like you are a inconvenience at the White House Tn Walmart.
Don’t pr-order any of your meds online and show up and then try to hand in other scrips while your waiting( I was planning to pick the new scrips up the next day I did not expect at all that they would fill them at that moment)..Also don’t get confused about co-pays or medication cause that will only frustrate them more. Also when going to pick up or drop off keep your eye’s down and sit on the bench even tho you are the only person standing there while the tech is putting bags up.
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