Is this refund transaction within Kohls Policies for refunds and good Customer Service? I explained that I paid in CASH (After the Kohls Discount Card was deducted from the balance) and would like CASH refunded. Kohls CSR stated that I did not understand; since I used a Kohls Gift Card I must get a Kohls Gift Card for the same amount. After debating this point, the Kohls CSR repeatedly said that this is what her computer showed and “the computer does not lie.” After speaking with 2 CSRs I tried to find some Christmas gifts within Kohls to use the card. I did not find anything within the Kohls store that I wanted to purchase and now wish to take my business and money elsewhere.
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(1 vote)
