I urge everyone having an issue with Bank of America Loan Modifications to contact the OCC. Go to the website and be precise and detail (provide names of people you talked to) about the what has happened. Stay within the word count limit. Maybe if enough people file complaints something will happen. You will receive a response from the bank directly, not the Loan Modification department. The OCC examines national banks to ensure their safe and sound financial condition and ensures compliance with applicable banking laws, rules and regulations. The CAG was established to assist customers who have questions or complaints involving national banks. For additional information on the OCC and CAG please visit our internet site.