My business is slow in winter and I sometimes have to pay the late penalty by not getting my mortgage payment in by the 16th of the month. I always get it paid by the end of the month which ends of costing me another 75 bucks but that’s just the way it must be. This month I ran past the 16th deadline and the next day I told the Bank of America caller I was a little short but was sure I would have it paid before the end of the month. The caller said he would document that. The next day another BOA rep called, and I patiently told them the same thing.
Within 8 hours another rep called, I went through the routine again, all those damn questions. Then came the next call, the next morning on a Saturday. I’d had it and told them to document when I would have it paid and quit harrassing me. The reps are insistent that I must again answer all the damn questions. I’ve had it with Bank of America and plan on changing my mortgage to a different company. Is anyone else having this same problem with BOA?