BAC apparently obtained my loan when Taylor, Bean and Whittaker went under in 2009. I made my August 2009 payment as usual to TB&W to only start receiving emails from BAC saying my payment had not been received. I ignored the emails since I did not have an account with BAC. They then began calling my home, which I also ignored because they never asked for me, they only left messages to call in reference to a past due account and I thought they had the wrong phone number. BAC finally sent a nasty letter addressed to me saying my payment was past due. I now had a phone number to call, which I did. I was then informed that they had not received my August payment and also the Sept payment.
I explained that I did not know what they were talking about because my Mortgage was with TB&W and then I was informed that they now have my loan. I explained that I had not received anything stating to whom or an account number I was to make my payments to. I received a statement 5 days later and I setup the payment to be paid through my bill pay from my bank. From this point forward BAC has shown and reported that my loan is 30 days past due. I had to contact BAC corporate office and spoke to a MR Ellis whom checked my account and got everything corrected, but the collection side kept calling and reporting past due.
I also have found out from customer service that BAC practice is that if they have not received your payment by the 1st of the month even though you have till the 15th before pastdue fees apply they show you 30 days past due. I also made arrangement that since I had gotten divorced that I would make 1/2 a payment everypay day. This was also noted but the collection side does not read notes, so again I contacted the customer service department and got it taken care of 5 months later. Because of there posting to my credit I have been unable to trade my vehicles. I have also tried to obtain a loan modification because of the divorce to remove my EX-husband from the loan and they will not cooperate, they state that he has to remain on the loan and they DO NOT care what has been ordered by the courts.
I did get behind in the loan because of the divorce but the account was brought up to date and extra has been paid. I now received a letter dated June 27,2011 stating my account is 2809.00 behind and at this point only 1/2 a payment needed to be paid. I am so fed up with this company..I also had a male show up on my property to take photos for the bank. I would really like to know how I can be held liable for a loan with BAC when I have never signed any papers with them. What legal rights do I have against them. I have been repeatedly been harrassed with the phone calls to my home and my cell phone and work.
I instructed them when they called my work and I just happened to be working the front window and informed them that by law they cannot make any calls to my place of business and as far as I know they have not called anymore. The calls to my home have been placed after 9pm. What rights do we have. They have also continually raised my payment. The payments have gone from 1200 and change with TB&W to 1459 with BAC. I would love to sue them and save my home and gain a settlement for the harrassment, but I feel that the little people have lost all rights against the big corporations.
My mortgage had never been listed as late until BAC acquired the account, CAN SOMBEBODY PLEASE HELP, because I will be loosing my job with the City in 3 months after 24 years and have no idea how I will make the payments with only an 850.00 a month income.