It amazes me how neasty Barnes and Noble customer service can be. I ordered a book and two days later I receive an email telling me the book is out of stock and shipment delayed. I called customer service and was told no, the book is in stock and is shipping today; expect it Monday. Two hours later I receive an email telling me the order was cancelled. I call Barnes and Noble telephone customer service and the nice lady tells me ‘there is a problem with your credit card.’ ‘How is that, I used it earlier today to purchase gasoline.’ ‘Well maybe should pay your bill.’ ‘Excuse me, a thirty dollar charge is all there is against that card–what do you mean?’
‘Well I don’t know why the card was rejected.’ ‘Then why tell me to pay my bill?’ ‘We sent you an email three days ago requesting more information on your card and you didn’t respond.’ ‘I never received an email.’ ‘Oh, we sent it today.’ ‘Again I didn’t recieve an email; can I speak with a supervisor?’ ‘It won’t do no good; your card is no good.’ She hangs up. American Express tells me Barnes and Noble NEVER attempted to charge against it and my account was clean and current.
And I pay a membership fee for this Barnes and Noble?
