Hello: I am writing to express my complaint against your Federal Way, WA 98003 Barnes and Noble store. I have been your customer since 2003 and over the years I have seen bookstores in the area evolve and disappear. I have seen Border’s disappear.
My family and I hope that Barnes and Noble will continue to stay in business and thus we have shown our patronage to the best of our abilities by regularly visiting your store buying coffee and books whenever we can. But recently I have noticed some things which have started to bother me.
First, like other cafes that provide wi-fi, this store does not have any electrical outlets for laptop users. This makes it difficult for students and businessmen alike who want to use their laptops while they enjoy their time at your store over a cup of coffee.
Second, as the Barnes and Noble store is about to close, the closing announcements are really loud and too many within a course of fifteen minutes. I feel that they are in a hurry to force everyone to leave. And more importantly sometimes the announcer at night (a young gentleman – must be a supervisor) uses languages like “it is time for you to get out.”
I am going to continue to visit Barnes and Noble, no matter what, as I love books and coffee. But the points that I made above, I believe, can be really annoying sometimes. I am not asking you to do anything about it. I simply wanted to let someone know.
