As I went by the Baskin Robbins store #7640 in Knoxville, I saw the sign: “Today Only $1.50 Single Scoop”. Then in small letters it said, “Tax Crunch”, I thought since it is tax time, it was a clever title for the sales event. So I went into the store and asked for the special. “Make it butter pecan”. The clerk dipped the ice cream and told me to pay $3.27! I asked it what she gave me is a single dip and she said it is. “Why so much, then, the sign says $1.50 and I asked for the special”. She said, the tax crunch is on sale but you asked for butter pecan so it is the regular price.
I realize Server Julia is merely implementing instructions so I am making my complaint directly as I know how. The advertising is misleading and therefore I am not a happy customer. Servers should have the latitude to make the customer happy instead of making them feel like idiots that fell into the Corporate trap. I want Baskin Robins to reply so I am sending an address they can respond to: Ray Lahti 7708 Dave Road Knoxville, TN 37938
