I bought myprinter and replacement ink from Best Buy with the salesmns help.When ink ran low went to replace it. It was saying it couldn’t detect the ink. went back to Best Buy and bought another ink thinking maybe that one had dried out. No luck. (Best Buy is 30 minutes one way}.Called Kodak and they said it was the printer. So they send another refurbished not new ans without the cradle for the cartiages. So I take my cradle out and put it in the refurbished on. Still says can’t detect ink. So I go to the Geek Squad at Best Buy and they say its the cradle not the printer.
Of course they don’t have one and tell me to go home and contact Kodak that I can get it faster but leave the printer there just incase i can’t.Don’t forget I purchased a two year warrenty.So the cradle comes and I put it in and nothing happens. Same old problem. So then I reinstalled the printer to the computer thinking maybe that will help. So then comes my kids to see if they can help. hey look at the computer and tell me its the wrong kind of ink. The problem all along eas because someone sold me the wrong ink. So I took the ink cartiages that I purchased the first and second time back to Best Buy.
Remember this is the 5th time I had to go30 minutes one way to this store. I asked for a manager and got some girl witch was a cashier in the returns. She could have cared less and questioned me if I had bought the second pack of ink there because I didn’t have a receipt. She gave me stor credit for that and the difference in price for the first one. I told here she needed to give me that ink or a gift card for all my gas and trouble and she just laughed and said we can’t do that.
Are You Upset At A Business?
Customers found this page searching for
- best buy complaint dept
- 100 best buy complaints
- best buy complaints
- best buy wrong ink returns