So you’d think one of the benefits of having a brick-and-morter store would be the rapid availability of goods and inperson customer service. After checking for the availability of some $160 speakers to make sure they were in-stock, I decided to go to the East Lansing Best Buy to purchase them for $5 more than on Amazon. Definitely worth a week of waiting, right? Nope.
I get to the store and there are no units at the display. Awesome, well they probably haven’t put more out right? After waiting for 15 minutes (really a little quicker than I’ve had to wait in the past I flag someone down who, when I ask if they have any more in stock takes me back to the display and say “nope.” I ask if he can check on the computer. Nope–he says the last set must have sold on my way over. Crappy luck, right? I get home and check the store availability again: in stock and ready for pick-up.
Screw this. If the experience and service available at a local store is so inferior to purchase online, why would I ever shop there again? I’ve bought thousands of dollars of electronics from Best Buy, but they finally lost me and my family for good as customers today. The sad thing is, I’m sure they couldn’t care less.