I recently broke the screen on the MyTouch 4G. I had to make an insurance claim for $130 dollars. The insurance company told me that they would be sending me a phone with all the same features. That was a lie. When I called to complain they told me to be happy with what I got, and told me that if I have a problem to contact Tmobile directly. So I did. I was told I would be sent a replacement of equal quality and features but I needed to call back in 72 hours so they could process it. When I called back they told me that they could not do that but if I sent them another $130 dollars they would send me the right phone.
I refused and told the customer retention guy that the phone I have is junk and I want what I paid for. He told me it was my fault for not knowing what the insurance company was sending me. WTF… He continued to tell me the phone I have now is worth $200 so I asked if he wanted to buy it. He said “No I don’t need that phone” I replied neither do I. How can I get some help with this?
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