I went to my local Super WalMart (“Wally World”)store Tues. 6 March, 2012 at about 10:00-11:00 AM to purchase the new Bruce Sprngsteen CD titled “Wrecking Ball”. They were not put out with the rest of the new releases on the end of the asile, in fact they were not on display at all. When I questioned some of the employees (oops I am sorry, Wally World does not have “employees” they have associates/slaves, so as to keep from paying decent wages and benefits).
and they also could not find them. There is one associate I have talked numerous times in that department if I had questions about merchandise there, I do not recall his name but he is a very courteous and customer oriented person.He too could not find this CD. While looking thru some other CDs and seeing another associate putting out stock from a grocery basket we were able to locate the “Wrecking Ball” cds still in the box they were shipped in. This was not a good thing and an example of not caring for the customer and making him have to take extra time out of his day to wait until they were found and displayed.
Mr. Bruce “the Boss” Springsteens’ mujsic is so that when a release date is announced you shouls insure that it is diaplayed one(1) second after midnight on the date of release. Later that day I called and wanted to talk to the store manager in regards to this incident and as is normal he was not available. I was transferred to the music/electronics dept and spoke with the associate that had helped me previously that day.
I also have another complaint which involes your “online ordering and shipping” department. I ordered a Beach Boys cd and the time that was alloted for me to receive it by wwhat your people told me was exceeeded by at least 7-10 days. This is not good customer service either. I believe I should be reimburshed for my s&h costs. The main problem exists with your shippers, UPS or OOPS as they decided to not ship it by UPS,OOPS, but rather send it “THRU THE UNITED STATES POSTAL SERVICE” another bad idea by the Wally World bunch.
Boy if Sam Walton was still alive heads would roll in regards to the sorry way I have been done in the last 3-4 weeks. PS: I actually don’t expect anything to be done on your part but I know something WILL be done on mine. Remember the Wally World isn’t the only game in town anymore.
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