While on our way out of town on a trip the wife and I decided to stop at Burger King in Grand Prairie on Great Southwest/I-20 for a couple of Whoppers. When we received them, my wife ate her whopper without a problem but after a couple of bites from mine, I noticed a distinct burned taste. I seperated the buns and noticed the top bun was charred. I immediately called the store on my cell and requested a manager. After telling her the story, I requested that she list my name for a credit equal to the value of the sandwich. She said she could only do that if I brought the sandwich back because customers pull this scam all the time for a free sandwich.
Given our time constraints and the fact that we had traveled some distance from the restaurant the manager’s request was not practical or reasonable. After the repulsive act of eating charred bread, the last thing I won’t to hear is a manager’s excuse why they can not resolve a simple error (at least I hope it was) If she has such a dim view of her customers maybe she belongs in another industry (i.e. department of corrections)