If you ever decide to go with Comcast service, make them send it to you in writing. I recently switched to a bundled Comcast service (internet/tv and phone) after a CS rep lied to me and claimed I would save money by switching my phone from Qwest to theirs. I told them I was paying $50 at Qwest and $66 to Comcast per month. That’s $116. The Comcast rep told me if I switched they would pay all installation charges for phone and that my total bill per month would be $114.
Needless to say, after switching, and having NUMEROUS technical issues which required calling for repairs, plus unauthorized tampering with my account password, choice of paper billing, and ring tones, internet service going down, phone service going down, 2 visits by Comcast technicians to set up and repair what they did…my new bill was $195.
I called to complain and they had billed me $27 for a “trouble call” – although at no point was I told I would be billed for anything. They also mysterious had me paying $1.99/m for their Service Protection Plan – which I never requested- but fortunately they did because I had to call technical support so often to get things working. Even now I am getting dropped calls and spotty phone service. I had to file a claim with the BBB to get them to address the “trouble call”…and they lied to the BBB Agent about having credited it to me already. I am still fighting with them over it.
In short – DO NOT TRUST WHAT ANY COMCAST SALESMAN SAYS – get it in writing, video tape it, record it – to prove later what they said to you, otherwise they will deny it. They will say they are taking down your complaint for a credit and must “forward it for approval, which will take 48 hours” and then, when you call 48 hrs later to see what happened, they will have no record of it, and tell you the same thing over again. This is how they will string you along. Comcast needs to be sued with a class action lawsuit for deceitful sales practices.
