Comcast Internet Services has the worst customer service I have EVER dealt with. It all started 3 weeks ago when a contractor doing work at my neighbors house (where the Comcast utility box is located) cut the DSL line which goes from the Comcast box to my house. Since then I have spoken to Comcast’s customer service dept. over 15 times, they have sent out 7 different technicians and I still have the same problem, their cable line has not been buried and is run over my fence and through my deck. The latest situation happened earlier this week.
We had an appointment for a “line crew” to come out & bury the line on Tuesday 6/21. O crew showed up Monday, took a look at the problem & said they’d return Tuesday 6/21 to do the actual work. I called Comcast on 6/21 at Noon, 5:30PM & 8:00PM as nobody from Comcast showed up or called. I was told on all 3 calls that I had an open ticket and that a tech. would be at my home by 9PM. When nobody showed up, I called Comcast again at 9:30PM and was told my appointment was rescheduled for Wed. 6/22. My wife took ANOTHER day off from work Wednesday, we called comcast at 12:30PM, 5:15PM & 7:30PM & were told a tech would be arriving by 9PM.
I called back at 9:30PM when nobody from Comcast showed up & was told that the tech. called my cell phone at 7:00PM to reschedule for today 6/23. Of course this was totally false, a lie… When I pointed out that I called after 7:00PM and was told I had an “open ticket” & that a tech. would be out by 9PM. The customer service rep. apologized and did not have any further information for me except that they would be out today between 9AM-9PM. He also said his “supervisor” would call me (last night) with an explanation. Of course, nobody called last night.
Today, I spoke with a supervisor of the deptmt. which is supposed to come out to my house for the job. He had no explanation and said that it appears the job has been rescheduled for TOMORROW 6/24. When I complained “LOUD ENOUGH”, he said he’d have someone come out today. They are supposed to call me prior to coming, however, I won’t hold my breath. Unfortunately, I don’t have any other DSL options where I live or I would have switched providers a long time ago. If you are considering ordering Comcast Internet Services, do yourself a favor and DON’T DO IT! They are HORRIBLE.
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