In December I place a order to have comcast installed on the second floor of my daughters apartment. The technician arrived and said that comcast no longer runs wires up the stairs because of safety reasons I told the technician that I understood their reasoning. I then call comcast again and asked if there was another way that cable could be installed in that second floor. I spoke directly with Christina Saitca who told me that the only other way it could be done is to have comcast drill through the floor but my daughter would need permission from the landloard ( which she got ) In January 2012 the technician ( Jeff ) showed up at my daughters apartment.
He asked me what he would be doing and I said that he needed to drill through the floor to run cable to the second floor. Jeff then said in a snide way ” We don’t do that ” I asked him if he was a sub contractor or if he worked directly with comcast. Again he got nasty and said ” What does it say on my truck ? ” Jeff then left without even looking at the job. I called comcast and told them that if they gave me the cable I would run it, the person said that they would have to charge for the cable. I then said then why don’t you send a technician to run the wires for me. The person said that the technician tried to drill through the floor ( which is BS ) and that the job would be too hard.
If comcast cant be honest and just say the job can’t be done then do so, but in the good ole american way they kept passing the buck. Good Going Comcast, great way to treat your customers