I was promised a $200 Visa Signature card after 3 months of prompt payment, based on signing up for the Triple Play package. Installation was in February. Payments were made on time. In June I called to inquire and was told it can take 6 months for Comcast to process the rebate. Ok. Called back in August. Still no record of a rebate for me. I placed calls, escalated the problem within customer service, and have done totally non-sensical things to try to get the rebate. I was PROMISED 2 weeks ago the problem was fixed. Give it a week to work through the system, customer service said. I’m done waiting!!!!
I’m taking my complaint to the internet, because I know I’m not the only one! What a ripoff! Get thousands of people to switch service based on a gift card, then never deliver. I bet most people give up, but I’m not giving up! And I hope I can find all of you who were also ripped off. I bet there’s a class action suit waiting to happen on this one!