I went to Bastrop Texas Wal-mart i went to the service desk to get a refund and the lady behind the counter told me without a receipt I can’t do nothing. So i told her my situation told her that i have done refunds in the past without a receipt. She told me in a rather rude tone {what do you want me to do about it?} I explained my husband just died and I can’t use these products what can i use them for my husband bought them before he died. { she said i dont know what to tell you ma’am without a receipt i can’t help you} so i admit her unfashionable customer service mad me irrational .
I told her i want to talk to a manger she smiled rather smugly and told me i am the manger i asked for her name i could not see her badge she stated that she had to go and she was tired of this shit was her words as she mumbled as she walked away . It took me to go to another employee and point at that manger and ask who she was name was “Irma” i was going to buy groceries but i was so upset i left the store after i called to make a complaint. To my surprise i go in today and after that complaint she is still there .
I refuse to shop or take my kids to a store that has no disciplinary action on customer service from a manager who lacks both education manners and disrespect for my husband and fyi i went again today at a different wal-mart they refunded it but it took both time and gas money for this stores in convenience.
