This is a letter I sent to the CEO and CFO of COMCAST. The content is self explanatory. IS THERE ANY WAY THE LITTLE GUY CAN GET JUSTICE WITH THIS LARGE CORPORATION.
Mr. Roberts, I am writing to you hoping that the man at the top can resolve a problem I have been having with my internet service since DECEMBER 2010. Since December I have been losing internet service frequently during each day generally between 3 and 7pm. During that time I have had the following experience with your company. There have been 4 Technicians at my house who have installed 3 Different modems. 14 Times I have contacted your service center, 3 Days of lost wages having to wait for the technician.
Answers I have recieved regarding my internet service include, “The wires may be damp BLOW ON THEM”, “Just don’t use your computer between 3 and 7 pm.”, “Would you like two months free Showtime as compensation?”.
The insult to injury occurrs every time I see your commercial regarding the Comcast guarantee to fix the problem the first time. My math says you have had 21 shots at the the problem and all I get is BLOW ON IT by your service representatives. I tend to be a loyal customer to companies Mr. Roberts, but it is incomprehensible to me that a company as big as Comcast who stresses customer service guarantees as much as your company does, can not figure out how to resolve my internet service.
If you do recieve this e mail and do actually read it than maybe you can answer a simple question from one of your customers, “Is there anyone in your company who has the skill set to tell me, yes we can fix it and do it, or no Mr. Stella we can’t you need to swith internet servicves.”
I know I’m just one customer and you must be a very busy man, but I would apprciate an answer to my inquiry.
Thank you for your time and consideration of this matter.