March 20, 2012. Toyota Motor Sales, U.S.A., Inc. 19001 South western Ave. Dept. WC11. Torrance, CA 90501. Dear Toyota Motors: Your service department has been unable to properly add the correct oil filler to my car, and I need your help to resolve the situation.
On March 10, 2012 I dropped off my car, a Toyota Camry 2004, to have oil change preform on my car include with having the fitter replaced. When I picked up the car, I was assured by the employees that it was in complete working order, over the pass days I notice that there was oil stains on my driving way and on the road (pictures attach).
My pass visits I when the oil fitter that was added to my car it was always the wrong sizes and the oil with leak out of my car while I am driving and also when my car is park. I have my car for over 3 years and I have always taken my car to the dealer for my oil changes and have run into this problem before and was told that a note with be place on the computer so that the correct information will reflex for future visit, however the problem still continues.
When I took the car back for correction and ask to speak with the service manager, who told me, “That there was no way that mistake can happen” I told him that it have happen in the pass and there was one employee (Robert) who was formula with this issues, but was off on that day.
I’m certainly not happy, and I expect your dealership to know how to fix the car properly. I’ve paid to have the service completed and I was not satisfied due to the fact that the problem keeps repeating itself, and I’m in fear that the wrong oil fitter will affect my car performance in the years to come.
I expect three things,
1) Prompt Inspection and repair of my car engine at no additional cost to me
2) A free rental car for my use while my car is in the shop
3) An apology from your dealership for the continuous inaccuracy problem of my car
Your company’s lack of service and professionalism is unacceptable to me.
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