costco rohnert park waiting

I have been waiting 45 minutes…to simply pick up contacts at the optical counter. I am waiting as I write this message. I have been here 45 minutes and still have not been helped. I am simply picking up contact lense. Are you kidding me it takes an hour to pick up a box of contact lense. I am here because I was switching my eye care provider to costco, but after this experience I will not do my eye exam or prescription here anymore. This is outrageous and unproffessional. You have got to be kidding me. Not even a smiling employee makes this wait acceptable.