Craftsman Tool Set Missing and Broken

I have been a faithful customer for many years. My father has also been a customer for many years and told me Craftsman was the best. I own a Lawn Care Business, Detailing Shop & Handy Man Company. I have over 5000 Craftsman tools and Reciepts for all From Rakes To Sockets, Compressors to Powertools, Lawn Tractors to Battery Chargers etc. I even Bought my kids many Crafman toys. I usually dont complain but I recently purchased socket sets and many were missing. I bought a 2000 piece set and were missing many many tools. Also my rachet wrenchs keep breaking, screw drivers keep breaking.

Its becoming very time consuming and honestly I’m thinking about going to another company. I have purchased many sets and been shorted many times, I pay good money and expect the same. I can easily estimate a loss of $400 + in missing tools. I’m a business owner and my customers expect quailty and what they pay for. Please let me know how I can correct these issues because no one likes losing money.

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