The reason not listing name is no one returns AT&T compliants in past. Many citizens here in town have continually complained about the service at the store at IH45 and SH 30.I have been a customer a long time both landline, mobile, and work mobile. I filed a previous compliant on same store two years ago trying to get my work phone fixed cause of problems. They did nothing for me. I even purchased my phone from that AT&T store.
I had to go to Bryan and get it fixed and they were friendly. Had problems a few months later and went back to the Huntsville store to no avail. I went to Bryan and made it work. Was told it would probably have problems down the road. The Bryan AT&T store worked with me and I upgraded and got an iphone. No thanks to the store in Huntsville where I lived that did not care about my business.
Seems all they ever want is sell sell. One of my sons needed a phone. Could not work with the local store, just guess where we had to go. I then took my second son to the store in The Woodlands because local $300 or so dollars because it was not covered under AT&T insurance. I asked is that all they had and told yes. I asked about rebuilt phones and she then said store had rebuilt (cheaper phones) in one section on wall. OK we going to buy him one. She asked for the phone number and gave her number.
She asked name and told her under wife’s name cause under family plan. She said that she had to call her to get vertified, I told her not necessary because the other locations when purchased phones never asked it, all AT&T and better service. If it was not an emergenccy cause he needed the phone when going to work early in morning, I would not have purchased from the Huntsville store because of their rotten service. I called my wife on my cell phone and handed it to the girl to get whatever she wanted.
Big Mistake–Why–Read this and if it does not upset you then I know you will not take any action against this store here. I get my phone back from her, did not listen to their conversation. She ask for the money and I pay her. I then get a phone call from my other son who asked what has happened to my son. He tells me this woman from AT&T cause about needing info and phone broken. Whatever was said, my wife thought something serious happened.
I was speaking with another customer that knew me inside the AT&T store when this happened and waiting to get the phone set up. I tell my son on the phone what happended because my wife was out of town at his town. He tells me the call upset her and she got worried. I get home and talk to the manager named Andrew and tell him how upset I am. He said he can relate, but it is FFC rules that all this had to be answered, this is bull.
I told him this because I have been in the store before seeing other AT&T customers getting stuff update when husband not with wife and no calls required. I have only experienced two people in the Huntsville store since they opened that have good servie and none of them management.Your current manager is not customer friendly at all. He would argue over the phone. Now do you see what kind of problem you have here, many people would like the store to be more customer friendly.
It will be a long while before I step back in this store because I do not wish to support it because of its bad personel. I will continue to use Bryan and the Woodlands like so many here because of the friendlier staffs.