Dear Sir, I have been going CVS Pharmacy at Moraga Way, Orinda for over 10 years. I usually go there first in the morning 8:00AM on the way to my work. Yesterday January 31, 2012, when store manager Isaac took care of me at the cash register, he said “Why you come everyday? Can’t you combine things to buy and make it one time?” Sometimes that store’s tag on Sale items are old, so I reminded him that the items (Oatmeal) are 2 for $5. He said “You DON’T have to tell me, the bar code tells and our store is always up to date.” If it is so, I would not remind him.
This kind of thing happened time to time. I don’t see him acting like that to other customer at all. I feel he is just picking on me only. Till yesterday I was holding my feelings. So when he told “Why you come everyday!” I told him nicely “Because I would like to see you.” That way, there will be no controversy. But the more I think the more it is the time to say something about it to somebody. I still would like to purchase the items from CVS but I would like to be in the store with peace in mind.
This complaint is related to your pharmacy. I call a few days ahead, I use the store system of ordering my prescription and I do all that I can to make sure my prescription will be ready on the day that I need it. When I go into the store to pick the item or items I have to wait 30 min. to an hour. Sometimes the items are not ready and I have to go home and return hours later. Today I called direct to the pharmacy and was put on hold, I waited, and I waited, then hung up and called again.
“Chad” answered for the second time and and again asked if he could put me on hold. I said no. He explained that he was waiting on customers at the counter and the only one there. I think it is great that you have so many customers but those curstomers may start thinking that it is time to find another pharmacy to shop at. In the past the people that have served my family have been kind, and considerate. They are now just too pressed to render good customer service.
