Daughter going to China for 2 weeks so we called to have her T-Mobile cell unlocked as she is young, blonde, etc and could be a target if anything, Gd forbid, were to happen. Anyway we get this reponse (please note it is 2 days past the due date and around 100 USD – and we have never NOT paid a bill) The problem is, it takes up to 72 hours to unlock the sim and she is leaving Tuesday. Payments wont post for 24 hours so who knows what will happen? Below is the correspondence I have gotten with T-Mobile regarding this customer service problem. This is dangerous service for T-Mobile.
T-Mobile Sim Unlock Request
Sim Unlock Reference: 451****
Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, we are unable to process your request at this time due to the past due status of your account. You can make a payment by logging into the T-Mobile Web Site www.t-mobile.com or through our automated system by dialing 611 from your handset or 1-800-937-8997 from a landline phone. Once the past due balance on your account has been paid, please contact us to have another SIM Unlock Request submitted.
Sim Unlock Department
T-Mobile USA, Inc.
I sent this:
Wow really Tmobile? So you will let a young girl out of highschool go on a trip to China without a phone to contact her parents or the USA if something goes wrong??? Are you kidding?? Just bc her parents have a small past due amount and we have been customers for what, 8-9 years or more?? This is why we are switching companies at the end of the summer, along with everyone else who hates your new merger. This is absolutely DANGEROUS to not allow an unlock on a phone for a young lady traveling alone to a communist country, AND TMOBILE if anything happens BLOOD will be on YOUR HANDS. I am forwarding this to all cell companies, pr companies, television, radio, mothers groups etc.
YOU SHOULD BE ASHAMED. You are disgusting TMOBILE – Ever heard of Natalie Holloway??? Have fun thinking of all the death you could be causing.