I ordered digital starter package at $29.99 a minth for six months with free HBO and DVR. My first bill was 38.58. After that first the bill, the bills were over$71 for second bill, over $53 for third, over $53 for the fourth, and so on. In September, I went 23 days with trouble with my service. I made numerous calls for service and refresh signals. four techicians came change everything, but still trouble with services then you charge me foa service call. eventually, I had to cancel service in October with you owing a balance of 82.30 to me.
Now, you send me a refund of $35.06 when you know that you owe me $82.30 and you don’t want to pay it. First, you overcharge for the digital starter package after the first month. Then, you want to keep the money that you owe me and on top of that one of your supervisors hung up on me. You wander why people are switching to dishnetwork and directv because they have better channel reception, they are being over charge, they have more digital channels, and installation and DVRs are free.
You wandering why people are contacting the FCC and Consumer Affairs about your service. This is the reason that I cancel service previous because my bill is never the same from month to month. I am filed a complaint with the FCC and Consumer Affairs and if i have to I will file a civil suit against you for breach of contract and fraud.
