I called Direct TV about 4:00PM with a problem regarding connecting their Direct TV connection kit to our internet. I was transferred twice at Direct TV then once to AT&T. No one was able to help me. I was put on hold by an AT&T rep at about 4:50. It is now 5:45 and I am still on hold, I know I am on hold because there is still music playing. I was just hung up on. We just started our service Monday, October 10, 2011. As you can imagine, we are not very pleased right now. The first thing I asked the AT&T rep before switching to AT&T was whether or not the bundled program offered on demand and was told it did. That was one of the reasons we switched to AT&T.
I hope this is not the service we can look forward to for the extent of our contract. I want AT&T to be aware of this situation and I hope no one else has to go through this.
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A guy with “AT&T” on his shirt came to my door last summer, told me if I signed up now I could get free fiber optic cabling, but if I did I had to sign up for TV. After thinking about this for awhile it occurred to me that he wasn’t trying to get me to sign up for fiber optic at all—they install it regardless; and it doesn’t come directly to the house anyway. He was merely trying to get me to sign up for TV. Sneeky, huh?
I received the free cell phone for signing up for the two year contract. The phone came with no sim card and is useless to me. I can either:
1. Return the phone and cancel the contract or
2. you can send me a sim card.
Please advise.