I called Direct TV about 4:00PM with a problem regarding connecting their Direct TV connection kit to our internet. I was transferred twice at Direct TV then once to AT&T. No one was able to help me. I was put on hold by an AT&T rep at about 4:50. It is now 5:45 and I am still on hold, I know I am on hold because there is still music playing. I was just hung up on. We just started our service Monday, October 10, 2011. As you can imagine, we are not very pleased right now. The first thing I asked the AT&T rep before switching to AT&T was whether or not the bundled program offered on demand and was told it did. That was one of the reasons we switched to AT&T.
I hope this is not the service we can look forward to for the extent of our contract. I want AT&T to be aware of this situation and I hope no one else has to go through this.