I ordered Direct TV from Sam’s Club. The first installation was to be in two weeks between 8AM-Noon. At 11:30 AM, Direct TV called and said there installer had an emergency and couldn’t install satellite. We rescheduled for the following week. They called and canceled that appointment because they said they didn’t have enough staff to install and asked to reschedule. We rescheduled for two weeks away. Guess what…they canceled. This time it was equipment problems. I told them forget it and refund my money. It’s a good indication about the service I would receive.