Direct TV Poor Service and Business Practices

I spoke to a technician in regard to scrambling on all five of my tv’s this afternoon around 4:00pm. I was instructed by a technician to go outside and inspect the dish to check for any tree branches , leaves etc. that could cause any interference with the system. The technician also performed some diagnostic testing and discovered that there was low strength signaling. She was in the process of scheduling an appointment when I was informed that there was a past due amount of $63.30. I was told that there would not be an appointment scheduled until the past due amount was paid. I was appalled at the statement and couldn’t believe what I was hearing.

I have been a customer of Direct TV for 7 years. I paid 100.00 towards my bill on June 16th.Ever since the so called diagnostic testing was performed, I have not had access to any cable stations, only local stations. I called back and spoke to a supervisor by the name of Jeff at approximately 8:40 PM, who was quite unprofessional rude and nasty. I had to stop him and tell him to watch his tone. He didnot resolve any thing for me. I am without service and guess what still being charged for the service. Direct TV will not continue to have competitive advantage over other companies, because they are not being loyal to existing customers. I am very disturbed by the service that I have received.

I intend to file a formal complaint against Direct TV with the ISSC . This is not good business practice. Supervisors should be retrained on servicing their customers. I must say that the quality of service is not the best anyway. The signaling system needs to be upgraded so that it can function in inclement weather. You have lost a good customer by displaying such poor business practices. I am very disgusted with your company and will pass the word on to other existing customers that I know. Good riddance to bad rubbish. (equipment& service)

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Cable TV
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