Why is it that , as a new customer, I have been “stuck” with a miscellaneous charge on my bill until another “promotion’ is available? I chose Direct TV to get out of the money pit loop of Dish Network for equipment and services that were unfair, erroneous and costly to an unemployed single mother. However I find almost the same deceptive practices of discounting one thing just to re coup some of it somewhere else. When I ordered I told agent that I wanted DVR’s but I had old tv’s so HD was not needed but the boxes came all HD and tech was not able to hook up boxes and I told him what I told selling agent.
I had to re-do order to get the correct boxes within the coming week. One of my TV’s had AV jacks that allowed for one DVR receiver and I was told there are no DVRs now that are NOT HD So now I have a $10/mo HD service charge and unable to use service Makes my picture looks funny and will cost $200 to “swap” to a regular DVR because someone lied to me about the equipment. The customer service agent seemed apologetic over his inablity to assist me given that I was the third person this week who had this happen. Now I am stuck with you til 2013.
