Dish Network HD DVR Channels

I thought that getting a Dish Network HD DVR means to get all available HD channels, not only the local HD channels. Why do customers have to do this unnecessary step? This does not even make a sense and does not even work. I am trying to create an login on their web site for 5 hours now and I keep getting a note: “The system is currently unavailable, please try again later”. Please see attached image. I get no help if I call Dish Network Customer Service and I didn’t receive a response to my email to Dish Network’s ‘care system’ either. This is an unacceptable service!