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Please DO NOT USE DINO DIRECT to purchase ANYTHING. I had such a bad experience. they will NOT refund your money if you buy something and try to send it back. I bought a dress that could only have fitted a babies doll … so I tried to contact them and get the item returned/swapped [ I am a size 12] … and do you think they would oblige… no way they had my money and that was that. BE WARNED these people are absolute scammers. I would like to advise Dino Direct has no Customer Service due to my numerous communication with a person called Emily.

The supposed Live Chat would take me sometimes 3 hours to get my information to someone at Dino Direct so I could get refund on my purchased item. This communication took me over a month to clear up continuingly communicating with Emily. Please note it cost me Aust$26 .00 to post this item back to China. And Dino Direct would insist that they did not get this package even after it was signed for by there agent in China. Finally I did get Refund but the time and effort it took me has left me no alternative but to not recommend any of my friends to deal with Dino Direct again. As you can see I am not a happy customer.

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Posted in the 2013 dinodirect customer complaint department. If you have any problems, reviews, or issues with dinodirect, be sure to write a letter using our complaint form.

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This customer complaint was posted on Tuesday, February 15th, 2011 at 4:05 am and is filed in the complaint department. You can follow any comments to this complaint through the RSS 2.0 feed. You can skip to the end and leave a comment. Pinging is currently not allowed.