After reading several customer reviews, I bought a HD9 Bluetooth Headset from DinoDirect and was pleased with the price: approximately $35. Much to my surprise when I received it, it came in the Motorola box with all Motorola accessories, etc. Now, I was surprised because my friends at work have this same headset, and they all paid $60+ for theirs. So when I got mine I was VERY pleased… that was until I put the headset on and heard the tinny sound coming from it. I listened to a friend’s headset at work and it was DEFINITELY the “real deal,” with awesome bass and bass boost.
So I called the DinoDirect reviews and customer service line (which was an American phone number, by the way) and asked for a Return Authorization number so I could send this obvious fake back to them. The Chinese people (yes, Chinese) I talked to on numerous occasions kept insisting the product was “Quality numba 1″ and “we are here every second, every hour, every day” and “don’t you worry we will send you a new one.” I said “I DON’T WANT A NEW ONE! I WANT MY RETURN AUTHORIZATION TO RETURN THIS FOR A REFUND!”
She kept telling me to please send in a picture of the damage, and I told her 2,675 times you CANNOT photograph crappy sound! I argued with this woman for at least an hour and she finally said “we send you new one and you don’t need ship back the first one, okay?”
I finally got so fed up with them that I said “fine” and hung up on her. One of the on-line customer support folks told me “that product clearly marked non OEM on our website,” and I said “Yes, but your website ALSO says “100% satisfaction guaranteed, no questions asked,” but nobody there in CHINA ever relented, saying only they would send me “new one” and that everything “pass quality check” when shipped. It, too, came in a “Motorola” box with “Motorola” accessories, as well.
Sad fact is, I have two of these now but I’m afraid to sell them here in the U.S. because they are KNOCK-offs! And the sound is NOT up-to-par. Oh, yes, they would be good enough for some people who only used them for a phone, but I’d probably get in trouble for selling the damn things because they’re fakes.
DINO DIRECT’S “100% SATISFACTION GUARANTEED” IS A BALD-FACED LIE! Buy from this site ONLY if you have money to throw away. Read the reviews first!