I bought an E-Reader and Notebook as Christmas gifts. They were promised one date; however, they arrived weeks later. Upon receiving them, I was so elated! Well, I later discovered that the language setting could not be set in English – it was in Chinese. I emailed and opened an RMA Case, which took me no where. After filing my complaint, I was requested to send pictures. I questioned why I had to send pictures since it was their product. To keep from delaying getting the matter resolved, I borrowed a digital camera and successfully uploaded the pictures. I waited for days with no response.
I called China and spoke with a customer service representive, who answered my questions in a sing-song fashion; she kept repeating what I told her, with no resolution. When I told her of my disappoint with their products, as well as their poor customer service, she then offered me a $40 gift card to use for an additional purchase. I informed her that I was not interested in a gift card, and did not intend to purchase anything else from DinoDirect until such time that we resolve my two complaints and desire to return the electronics. She then informed me that I had to return the items at my own cost and they the company could not send me a return label.
I went to the Post Office to learn that the notebook’s shipping fee would be $65 and the Ereader would be $55 – and that is without insurance! What can be done in cases such as this for I refuse to pay this amount of money in postage.
Does anyone have any advice on how to proceed? I am desperate!