FedEx Legal Documents not Delivered

Legal documents were sent to us from Florida to Freeport, Grand Bahama, on 16th Sept, with our name, street name & number P.O.box number & house telephone number on the FedEx label. After 3 telephone calls from sender asking why we did not return the signed legal documents, we told them they had not yet been delivered. The sender said they had been tracked, delivered and signed for by a person named T. Williams, on the 19 September, in Freeport. This individual turned out to be one of the staff at the Freeport office. We only found this out when my wife went to the office on the 4 October, that is 15 days LATER.

No explanation was given, for the documents not being delivered to us, and I feel this is not a very professional or acceptable way to run a Courier service. People paying for a premier service expect a premier service. We could have received these documents through the postal service, in the same time frame, at a much lower cost to the sender. The sender, who also sent a return FedEx envelope which was a Intl. Priority, should, in my opinion, be afforded some form of compensation.

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