FedEx: No Knock, No Door Bell, No Package

Stayed home expecting an urgent package from FEDEX. Monitoring online status. Suddenly saw “Delivery exception. Customer unavailable or business closed” we looked outside and there on the door was the non- delivery sticker stuck to the door. The door bell never rang nor was there a knock on the door. Since both myself and my husband were home and sitting mere feet from the front door, I called FEDEX and complained. They said the driver would return with the package before 7PM. At 6:10PM I looked at the online status and once again , the dreaded “delivery exception, customer unavailable…”

I looked outside and again there it was, another non delivery sticker!!! At this point I was livid, no door bell no knock on the door. I called FEDEX again and they once again said the driver would return tonight with the package. At 8PM no package, no updated online status. I called again and was told there were no drivers available to bring the package. This is totally ridiculous. Why would a driver come to the door and not knock or ring the door bell? Why would FEDEX give such mixed and faulty messages? Very poor customer service, but an apology.

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