First National Bank Ethics

I so horrified at First National Bank ethics. i logged this complaint on this site with the FNB Customer care OVER A MONTH AGO to date all i get is the run around reference numbers. my husband’s ex is an ‘ambassador’ in a good position at First National who has invaded our privacy on a few occasions. FNB says they accept her apology i should move on as it is now CLOSED. BUT HOW CAN HIS EX CHECK THE ACOUNT WITH OUT OUR PERMISSION? Does working at the bank give you the right to access account for self gain. What has happened to client privacy, has that gone out the window. this cover up is unacceptable…FNB ‘how can we help you’ needs to be questioned.