In response to your automated account mail – I have made a formal complaint to Vodacom (Midrand) regarding my gross dissatisfaction regarding bad service, misinformation and lies from Vodashop Cresta. I am also bitterly disappointed that Vodacom shun responsibility by the excuse that Vodashop Cresta is just a franschise and not really their problem! Surely vodashop is working under licence to Vadacom? I am currently in the process of seeking advise from the Customer Consumers Act business department, as I would like to cancel all association with Vodamail. Please give me a detailed balance of the amounts highlighted below.
As I am proposing to the customers protection department that Vodashop Cresta be liable for most of the cost. When I realised the sales person at Vodashop was lying (just to get a sale) and that he did not as promised cancel my old contract on the 30th June and not only that, but when I called him back again (in front of 3 witnesses in my offices on the 30 june – he blatently lied again and told me that he had cancelled the old contract.
in fact I stressed my concern when someone from your customer service department called me a few days later, I even asked her to double check that my old contract had been cancelled, she told me no, it was still current and furthermore I would be responsible for payments until that particular contract expired. After another visit to Cresta vodashop I was still blatantly lied to and had my personal banker cancel my debit order. Looking at the amounts you have outlined below, it appears that Cresta still have not done their job. Therefore a detailed balance is required. As well as a copy of the taped conversation between myself and the lady from your customer service department.
If this is not your departments concern, then please pass on to the appropriate person and copy me on the correspondence. I am bitterly disappointed by the total indifference and lack of customer care by Vodacom.