For many years I was a customer of t-mobile until I relocated abroad in January of 2011. My t-mobile number was for many years. Several days before leaving, I called t-mobile to cancel my account and my bank draft order which I was told they did on January 21, 2011. On April 22, 2011, however t-mobile debited my bank account for $16.55 even though my account was cancelled and the phone never used since. I called t-mobile customer service the following week but the representative told me the charges were valid.
I spoke with her supervisor, a lady named Carla who investigated and found that indeed the charge should never have been made and that whe would have the charges reversed, take steps to assure my former account will not be again charged and make sure that the standing debit order is removed from their files. Further Carla assured me that she would contact me within 2 hours to confirm the above was done. I gave her both my phone numbers (home and cell) and my email address.
I have never been contacted by t-mobile, the charges have not been reversed and I fear that I will be charged again in the future.
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