I have never been so disgusted and frustrated with a customer service than Adobe’s. They have no clue when you have a problem and tell you they need to “review” your issues meanwhile leave you hanging for 15 minutes becuase they are probably looking through a book. They tell you their wait time is 4-6 minutes and then you sit on the phone at least 30. Their new adobe photoshop 9 is loaded with new problems that cannot be resolved if you have a newer system. It would also help if the customer “representative” spoke and understood English. So stop the continuous apologies and improve your customer service. By the way, I returned my Adobe software – not worth the aggravation for this product and poor customer service.