Wrote to Groupon and log a complaint! Got a one liner back from the staff and I think she doesn’t even know what my query was. Don’t do the job if you don’t want to. Have pride in oneself and what one do. Hi A****, Thanks for writing. However, I think you have misunderstood my question. I previously had 6 pounds credit which I tried to purchase Four Course Caribbean Meal For Two Plus Glass of Wine Each for £16 at Kimos Bar and Restaurant yesterday. However, the payment failed but the 6 pounds credit was taken as I have opted for that option for deduction. As I did not complete my purchase, shouldn’t the 6 pounds be credited by into my account straight away?
Why does it take so long for a direct refund till 18th of August? I think you might have mixed it up with another credit I have. Please look into this again and clarify further as I thought since my payment failed this shouldn’t have gone out and be credited back anyway.
06-Aug-2011 £6.00 06-Aug-2011 Reward used on 06-Aug-2011
28-Jul-2011 £6.00 06-Aug-2011 Reward used on 06-Aug-2011
It’s a Sunday, I’ll rather relax and not have to write long drawn out emails like this. Will appreciate you looking into this and maybe explain a little rather than replying in a one sentence email as it really does not explain anything. Thanks very much in advance and have a good day.
Date: Sun, 7 Aug 2011 15:15:40 +0000
Subject: Re: My reward credits (ticket #)
Groupon Customer Service
Aug-07 16:15 (BST):Hello,
Your £6 credit will become available on 13/08/2011.
Aug-07 14:03 (BST): Hi, I tried to purchase Four Course Caribbean Meal For Two Plus Glass of Wine Each for £16 at Kimos Bar and Restaurant yesterday. However, the payment failed. I’m trying to buy it again and realised that my credit of 6 pounds is taken and not refunded since I did not complete the purchase. Please look into this as I should have my 6 pounds credit back. Thanks very much in advance and have a good day.