I’m 67 and don’t want to pay my bills on line. I have not received a bill from Macy’s in three months. Each month they have charged a late fee of $25.00. I have called them emailed them gone on line and typed my complaint asking for my bill. They said they would not remove the late charges and still have not sent the bill to my home. I fell like I’m talking to a wall. I have had a long history with Macy’s and never had a problem, never a late fee, nothing until now. But no one cares. I spoke to someone in India and they said very sorry, pay bill on line in store or over phone. I have recieved an itamized bill/list of purchases and returns from Macy’s for years, why do I have to do things differently now, if I dont’t want to?