On the 01July 10 my wife took a flight out on SA7165 operated by Emirates Airlines. With this flight transport was provided. The night before driver was contacted with the necessary details. The morning of the flight after numerous calls, to learn the driver went to Abu Dahbi and not Al Ain. Alternate transportation was made at our own cost with the understanding it would be re-imbursed. On returning to the UAE we were told cash payment was not allowed but transport would be given when required. This we excepted. On 18 May 11 we required transportation to airport it was declined, because it was not an Emirates flight.
I should have not be mislead in believing it would be reimbursed when there were hidden conditions. This was not explained at the start. Thus far my impression of the company is not impressive. To my mind the airline is just another company that does not keep its word. My trust has been tainted .I can only ask to rectify situation and save good image of the airline.
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