Home Depot Poor Service

I have recently purchased a house and planned on getting most of the remodeling done by Home Depot. The first thing started was a $4k purchase for carpet that went smoothly from the Everett, WA Home Depot. Then we found the Snohomish, WA Home Depit close to our house and were going to do the entire house in window blinds $2k worth… This has been the absolute sorriest experience I have ever had. Owen the sales person was great and informative. This past Wed. I received a voice message saying my blinds came in. At 4 pm I called back and spoke with a a person and they asked for my phone number and would call me back in a min… That phone call never came back. Thursday I tried calling back once again to be transferred to several different department before speaking with a lady that said the installers will contact me in 48 hrs. Friday at approx. 3pm would be 48 hrs… Still no phone call… Sat I decided to call back to the Home Depot only to be told that my blinds were still ready for pick up when they should be installed… This time I asked to speak to a manager that couldn’t tell me much except for that they would call the installers and see what they could do with a promise to call me back… This is from the Service Desk at Snohomish, WA Home Depot at 10:45 am… This way you can locate which manager it is bc I didn’t catch his name. This promise doesn’t mean too much bc I had already been promised a call back and never received it. Unless this goes any better next time ill drive further and work with Lowes. I feel like I’m dealing with a bunch of children at the Snohomish location. Customer Service must be on the low end of the priority list and i will be glad to share my experience with anyone looking to have work done if this doesn’t change. Please feel free to call me or have someone from the store call me and apologize to show that someone believes that an honest apology for poor customer service from the people responsible not a corporate place still exists. (850)699-3023

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Home Improvement
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Average: 3 (1 vote)