On April 18 I purchased a copy of Adobe Premier Elements and Photoshop Elements from London Drugs. I went to load the software at home and noticed some of the serial numbers looked like they had been touche up with pen. The photoshop loaded fine, but premier said the serial number was invalid. I looked up the info and put in a call back request for Adobe support, while I was waiting I noticed the “chat” option.
I explained to the person that my brand new copy was saying the serial number was invalid and that I couldn’t install it. I gave her the name of the place I bought it, time receipt number, price etc. She told me that I had to snail mail them proof of purchase and otherwise I could take it up with their piracey department. Very angry I went back to London Drugs, they agreed the serial number looked touched up, and ordered me a new copy. Shortly after I got home I got a call back from Adobe Support.
Explained to him how angry I was over the chat support response that the London drugs was getting me a different copy. His response was “Well if you bought it directly from us you wouldn’t have this problem”. I told him no, instead I could pay the same price, but add shipping, and wait up to 7 days for them to ship it, 3-5 days for it to reach the border, up to a week for it to clear customs, meaning a wait of 3-4 weeks for my program.
So April 19 I go back to London Drugs to pick up my new copy, we open it instore and notice that yet again the serial number has been touched up with pen. Apparently their printer has issues. The sales person at London Drugs documented everything and said if I had a serial number problem with this copy they would refund my money.
Way to go London Drugs, Adobe you suck. Fortunately whoever touched up the serial number got it right this time, but that probably explains why they have so many serial number problems. Fix your damn printers and tell your employees not to “guess” at what a misprinted number might be.
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